HoTo Rider — Privacy Policy

This Privacy Policy applies to the HoTo Rider mobile application (the "App"), used by delivery partners ("Riders", "you") of HoTo ("HoTo", "we", "us", or "our") to receive, deliver and track customer orders. It explains what personal information we collect through the App, how we use and share it, and the choices you have. By signing in and using the App, you agree to this Policy. Customers of the HoTo shopping app are covered by our separate Customer Privacy Policy.

1. Information We Collect

• Account & profile information — your name, mobile number and rider details registered with HoTo by your store manager or HoTo admin, and the OTP you enter to sign in.
• Location information — your device's precise location while you are online (see Section 2).
• Delivery & activity information — orders offered, accepted, picked up and delivered, delivery times, status updates, ratings, and earnings or payout records related to your deliveries.
• Customer details needed for delivery — the customer's name, phone number and delivery address for orders assigned to you. These are shown only for active orders.
• Chat & support messages — messages exchanged with customers or HoTo support through the App.
• Device & technical information — device model, operating system, app version, push-notification token, IP address and crash or diagnostic logs.

2. Location Information

The App uses your location while it is in use and you are marked online, to offer you nearby orders, report your position to HoTo and show your live location to the customer while you deliver their order. We do not collect your location when you are offline or when the App is closed. You can withdraw location permission at any time from your device settings; without it you will not be able to receive or complete deliveries.

3. How We Use Your Information

• To verify your identity and sign you in using OTP.
• To assign orders to you, route and track deliveries, and let customers see delivery progress.
• To calculate and record your delivery earnings and payouts.
• To send push notifications for new delivery offers, order updates and account alerts.
• To enable chat between you, the customer and HoTo support.
• To keep the platform safe, prevent fraud and misuse, resolve disputes and improve the App.
• To comply with applicable law or a valid legal request.

We do not sell your personal information or use it for third-party advertising.

4. How We Share Your Information

• Customers — your first name, contact details needed for the delivery and your live location, only for the order you are delivering.
• Stores & HoTo operations — store managers and admins see your profile, availability, delivery history and location to manage dispatch.
• Service providers — cloud hosting, SMS/OTP delivery and push-notification (Firebase) vendors who process data on our behalf under confidentiality obligations.
• Legal & regulatory authorities — where required by law or to protect the rights, safety or property of HoTo, our users or the public.
• Business transfers — in a merger, acquisition or sale of assets, subject to this Policy continuing to apply.

5. App Permissions

• Location (while using the app) — to receive nearby orders and share live delivery location.
• Notifications — to alert you about new delivery offers and order updates.
• Phone / calling — the App may open your dialer to call a customer; calls are made through your device and are not recorded by the App.

You can change these permissions at any time in your device settings.

6. Data Storage & Security

Your information is stored on secure servers and protected with industry-standard measures, including encryption in transit and access controls. Your sign-in token is kept in your device's secure storage. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We keep your information while your rider account is active and as needed to comply with legal obligations (such as tax and accounting), resolve disputes and enforce our agreements. Precise location history is retained only as long as needed for delivery operations, safety and dispute resolution.

8. Your Rights & Account Deletion

• View and request correction of your profile information.
• Withdraw location or notification permissions from your device settings.
• Request a copy of your data, or deletion of your rider account and personal data, by emailing us at support@hoto.app from your registered contact or by contacting your store manager.

We will respond to verified requests within a reasonable time as required by law. Some information may be retained after deletion where necessary for legal, security, payout or dispute-resolution purposes.

9. Children's Privacy

The App is only for individuals aged 18 or older. We do not knowingly collect information from anyone under 18. If you believe a minor has registered, please contact us and we will delete the account.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, notified through the App. Continued use of the App after a change means you accept the updated Policy.

11. Grievance Officer & Contact Us

For questions about this Policy or to exercise your rights, contact us at: